Liquid crystal display (LCD) is a commonly used yet continuously evolving technology being used in many types of applications. The latest in LCD technology being used in laptop computers have particular standards associated with them established by the LCD manufacturers and laptop makers. These industry standards are designed to maintain quality and affordability. For more information on LCD screen standards, please refer to the Industry Standards webpage which also includes information regarding dead pixels for more details.
1.0 Standard Warranty
1.1 Standard Warranty - LCDs4Less ("LCDs4Less" or the "Company") offers full warranty coverage on all notebook displays purchased for a period of up to 12 months from the date of purchase of the corresponding notebook display (the "Standard Warranty Period") against manufacturer defects for all new and newly refurbished notebook displays purchased from LCDs4Less (the "Standard Warranty").
1.2 Defects Covered Under the Standard Warranty - Defects covered under the Standard Warranty include electronic deficiencies, cosmetic deficiencies and notebook displays that are dead-on-arrival ("DOA"). Electronic deficiencies are covered under the Standard Warranty for a period of 12 months from the date of purchase of the corresponding screen and include Lines, Dead Pixels, Video Failure and Backlight Outage that are manufacturer defects of the screen and not caused by user mishandling or caused by a defect of another computer component (collectively, "Electronic Defects" and individually defined in Section 11 Definitions at the end of the Terms & Conditions). Cosmetic Defects and DOA are covered for seven (7) days from the date of purchase of the respective screen (the "Cosmetic Defect Period") and does not cover physical damage or defects as an effect of Buyer mishandling. Should the screen be DOA or have a Cosmetic Defect, the Buyer must notify the Company by requesting a return merchandise authorization ("RMA") number within seven (7) days of the date of purchase.Advanced replacements for RMAs are only available if the customer agrees to pay for the replacement, which would be refunded once the RMA panel is received.
1.3 Standard Warranty Expiration - The Standard Warranty expires 12 months from the date of purchase of the respective notebook display.
2.0 Extended Warranty
2.1 Extended Warranty - LCDs4Less offers an optional extended warranty (the "Extended Warranty") that extends the warranty for 12 months beyond the expiration of the Standard Warranty should the Buyer choose such coverage and upon payment of a fee (the "Extended Warranty Fee"). The Extended Warranty prolongs the Standard Warranty coverage for Electronic Defects from 12 months to 24 months.
2.2 Defects Covered Under the Extended Warranty - The defects covered under the Extended Warranty include Electronic Defects for a period of one year from the date of purchase of the merchandise and Cosmetic Defects and DOA for a period of seven (7) days from the date of purchase. The Extended Warranty is not available for notebook displays offered at discounted prices due to imperfections.
2.3 Extended Warranty Fee - The Extended Warranty Fee is fifteen percent (15%) of the listed retail price of the notebook display on the Company's website rounded to the nearest dollar. The Extended Warranty is only offered at the time of purchase of the corresponding notebook display.
2.4 Extended Warranty Expiration - The Extended Warranty expires 24 months from the date of purchase of the particular notebook display.
3.0 Screen Damage Protection Plan
3.1 Screen Damage Protection Plan - LCDs4Less offers an optional Screen Damage Protection Plan for a period of either one year or two years from the date of purchase of a notebook display should the Buyer choose such coverage and upon payment of a fee (the "Screen Damage Protection Plan Fee").
3.2 Defects and Damage Covered Under the Screen Damage Protection Plan - The Screen Damage Protection Plan covers damage to the respective notebook display as a result of accidental mishandling including scratches and cracks, in addition to all manufacturer deficiencies covered by the Standard Warranty. The Screen Damage Protection Plan is restricted to two occurrences per year.
The Screen Damage Protection Plan is not available for notebook displays offered at discounted prices due to imperfections.
3.3 Screen Damage Protection Plan Fee - The Screen Damage Protection Plan Fee for one year coverage is twenty five percent (25%) of the retail price of the notebook display on the Company's website rounded to the nearest dollar. The Screen Damage Protection Plan is only offered at the time of purchase of the corresponding notebook display.
The Screen Damage Protection Plan Fee for two year coverage is thirty three percent (33%) of the retail price of the notebook display on the Company's website rounded to the nearest dollar.
3.4 Screen Damage Protection Plan Expiration - The Screen Damage Protection Plan expires on the one year anniversary of the date of purchase of the corresponding notebook display should the Buyer choose to purchase the one year Screen Damage Protection Plan and terminates on the two year anniversary of the date of purchase of the corresponding notebook display should the Buyer choose to purchase the two year Screen Damage Protection Plan.
4.0 Filing a Claim Against the Standard Warranty, Extended Warranty and Screen Damage Protection Plan
4.1 Filing a Claim - To initiate a claim against the Standard Warranty, Extended Warranty or Screen Damage Protection Plan, the Buyer must request an RMA number via the RMA electronic submission form on the LCDs4Less website by clicking on the Customer Support link within the Buyer's respective coverage period. The Buyer must fill out the RMA electronics submission form and email it to LCDs4Less. The Buyer must receive an RMA number before the Buyer may return any merchandise to LCDs4Less. Upon receipt of RMA number, the Buyer must supply an RMA number in written form with returned notebook display(s). For the Extended Warranty and Screen Damage Protection Plan, the Buyer must send to the Company the notebook with the display still installed that was originally purchased from the Company. Should the returned merchandise be sent before issuance of RMA number or RMA number not be provided in written form with returned item(s), the returned item(s) will not be accepted as merchandise covered by the Standard Warranty, Extended Warranty or the Screen Damage Protection Plan. The returned merchandise must be post marked within ten (10) business days of receipt of RMA number or the returned merchandise will not be accepted and the RMA request will be cancelled.
Should an Electronic Defect, Cosmetic Defect or other occurrence be determined by the Company to fall under the Buyer's corresponding Standard Warranty, Extended Warranty or Screen Damage Protection Plan, the Company in its sole discretion may repair the notebook display , exchange the notebook display with an identical or compatible item or refund the Buyer the original purchase price of the notebook display (less the respective Extended Warranty Fee or Screen Damage Protection Plan Fee). If merchandise is exchanged for the returned merchandise, the item exchanged is covered by the respective warranty or Screen Damage Protection Plan until the initial expiration.
If the item(s) returned by Buyer are not covered by the Buyer's respective warranty, Screen Damage Protection Plan or prove to be in approved working order as verified by an authorized LCDs4Less technician, the Buyer must (i) pay shipping charges associated with faulty claim and (ii) will have the option of either being subject to a twenty five percent (25%) restocking fee or have merchandise returned to Buyer at Buyer's expense.
4.2 Wrong Screen Received - If the Buyer receives a screen different from the screen which the Buyer ordered, the Buyer has seven (7) days from the date of receipt to request an RMA number. The Buyer must return the screen in original condition. Scratches on screen surface may result in a fee of $25.
4.3 Return of Non-Defective Merchandise - If the Buyer receives merchandise that the Buyer ordered and would like to return the merchandise which do not meet criteria under the Standard Warranty, Extended Warranty or Screen Damage Protection Plan for defects the Buyer must request an RMA number within the Standard Warranty Period. The Buyer must receive an RMA number and will be subject to a twenty five (25%) percent restocking fee. Returns of non-defective merchandise beyond the Standard Warranty Period will not be accepted.
4.4 As-is Merchandise - As-is merchandise is covered by the Standard Warranty excluding imperfections that have been described to the customer. A description of the As-is item denoting any imperfections will be provided on the invoice.
4.5 Serial Numbers - Each of the Extended Warranty, Standard Warranty or Screen Damage Protection Plan is void if the original serial number(s) do not match those of the merchandise originally shipped or are removed.
4.6 Return Shipping of Merchandise
The return shipping to the Company of merchandise that has been damaged due to user mishandling and which is covered by the Buyer's respective Screen Damage Protection Plan is the responsibility of the Buyer.
See 7.5 for RMA Return Shipping costs
4.7 Warranty Approval - The Company's judgment will be final in all decisions related to the Standard Warranty, Extended Warranty or the Screen Damage Protection Plan.
4.8 Warranty Approval - The Company ships all notebook screens with a plastic protective film covering the screen. This is done to prevent scratching. Customers should not remove this film until the screen in installed and the customer confirms the screen is working properly. In the event a customer returns a notebook screen(s) scratched, the customer may be charged a $25 repolarization fee. This fee may be assessed regardless of whether the screen appears to be functioning properly or not.
5.0 Title and Risk of Loss
5.1 Title and Risk of Loss - Risk of Loss remains with the Company until the Title Transition Point. The Title Transition Point is defined as the point in time in which title of possession shifts from the Company to the Buyer. Should the Buyer choose to ship purchased merchandise on the Company's account, the Title Transition Point is the point in time at which the Buyer signs for delivery of the merchandise. Should the Buyer choose to ship purchased merchandise on the Buyer's account, the Title Transition Point is the point in time at which the merchandise are taken into possession by the delivery company (the "Carrier") and as verified by electronic means or written documentation by the Carrier.
5.2 Damage or Missing Shipment - In the occurrence of a missing or damaged shipment prior to the Title Transition Point, the Buyer will notify the Company and the Company will replace or refund the original purchase. If the shipment is damaged prior to the Title Transition Point, the Buyer must return the packaging that the damaged item was sent in. In the occurrence of a missing or damaged shipment after the Title Transition Point, the Buyer will assume full responsibility of filing a claim with the Carrier and release the Company from liability.
5.3 Laptop Screen Installation -
Should the Buyer choose to have the Company perform laptop screen installation services, the customer agrees to ship the laptop in an Approved Laptop Box. An Approved Laptop Box is either 1) the original laptop box at the time of purchase of a customer's laptop or 2) one of the specifically designed laptop boxes provided by DHL, FedEx or UPS. The Company will not accept laptop shipments not shipped in an Approved Laptop Box.
Title, Damage and Risk of Loss:
Should the Buyer choose to have the Company perform notebook screen installation services, the Company is not liable for loss or damage that may occur prior to the Company receiving the Buyer's notebook nor loss or damage that may occur after the Title Transition Point when the Company is returning the Buyer's notebook. In the unlikely occurrence of loss or damage that occurs after the Company receives the Buyer's notebook and prior to the Title Transition Point, the Company's liability is limited to the Fair Market Value of the Buyer's notebook. The Company is not responsible for any software, file or data loss.
Laptop Return Shipping Coverage:
The Buyer must pay a nominal fee for coverage of loss or damage related to the return shipping of the Buyer's laptop. Buyer pays $10 and will be covered by our shipper's insurance policy. In the event of loss or damage, the Company will either at the discretion of the Company send Buyer a check in the amount of the Fair Market Value of the laptop as determined by our shipper, or have the Buyer's laptop repaired.
Return of Damaged Goods:
Any damage occurred during return shipping of Buyer's notebook, requires the Buyer to return Buyer's notebook in exact notebook box to the Company. Failure to return Buyer's notebook in exact notebook box to the Company releases the Company from all liability.
6.1 Customary and Premium Screen Prices - LCDs4Less offers two types of notebook display purchases. A standard notebook display purchase, "Customary Screen", permits up to 2 dead pixels and is replaced if it has 3 or more during the warranty period. A premium notebook display purchase, "Premium Screen", is shipped with 0 dead pixels, permits up to 2 dead pixels and is replaced if it has 3 or more during the warranty period.
Premium Screen Price Schedule
Type of Screen Purchase Screen Price Dead Pixels Allowed Customary Posted Up to 2 during warranty period Premium $25 flat fee 0 when shipped and up to
2 during warranty period
Please refer to the Industry Standards webpage for more information as well as links to various notebook makers' dead pixel policies.
6.3 Expiration of Price Quotes - Should the Buyer request a price quote on a particular item(s), the price quoted by an LCDs4Less sales associate will remain valid for 48 hours. Any reconfirmation of a price quote or purchase of an item directly related to a price quote received from an LCDs4Less sales associate beyond the 48 hour period will be subject to prices then in effect.
6.4 Price Discrepancies - Any price discrepancies between any items on the Company's websites will default to the price of the exact part number being purchased.
7.0 Shipping Charges
7.2 Cash on Delivery ("COD") - The Buyer will be charged US$10 should the Buyer elect to pay for merchandise by COD. All COD payments are to be made with Secured Funds unless otherwise agreed to by an authorized LCDs4Less employee. COD is not available for international orders.
7.3 Customs Fees, Tariffs and Other Duties - The Buyer is responsible for all customs fees, tariffs and other duties related to merchandise purchased from the Company or merchandise returned to the Company.
7.4 Same-Day Shipping - Orders placed by 4:00 pm CST on weekdays will be shipped the same day. Orders placed after 4:00 pm CST or on weekends or holidays will be shipped the next business day.
7.5 RMA Return Shipping Cost
The Buyer is responsible for all fees associated with shipping merchandise back to LCDs4Less, unless otherwise noted by an authorized LCDs4Less associate.
LCDs4Less will exchange the screen and send it back by the same shipping method the buyer originally ordered with. i.e., if the buyer selected ground shipping on the original order, LCDs4Less will ship the screen back via ground shipping unless the buyer indicates, and purchases a different shipping method.
8.0 Credit Card
8.1 Credit Card Purchases - The Buyer's credit card charge will be reflected as www.screentekltd.com on the Buyer's monthly credit card statement.
8.2 Credit Card Fraud - We take credit card fraud very seriously. For the protection of card holders and ourselves, orders that appear fraudulent may be held for manual review. If necessary, a representative will call you to verify the order. If we are unable to contact you within a reasonable period of time, the order may be canceled. Manual review may delay the shipment and delivery of your order. We reserve the right to cancel any order before it is shipped.
9.0 Completeness of Agreement
The following agreement represents the entire agreement between the Company and the Buyer for all transactions. No party is authorized to make changes without the express written consent of duly authorized officers of the Company. This agreement replaces all prior agreements, written or verbal between the Company and Buyer.
This agreement shall be governed by the laws of the State of Texas.
As-is: Merchandise that is being sold in its current state.
Backlight Outage: An Electronic Defect whereby the backlight of an LCD screen no longer emits light. A backlight outage is typically noted by a dim screen. A dim screen, however, may be due to other circumstances unrelated to the screen which would therefore not be covered by the Standard Warranty or Extended Warranty.
Buyer: The party purchasing goods or services from the Company.
Cosmetic Defects: A physical imperfection which does not interfere with the operability of an item.
Dead Pixels: A Dead Pixel is a defective sub-pixel and can be seen as a bright (white, red, green or blue) dot or a dark dot on a liquid crystal display. The acceptable level of Dead Pixels for a Customary Order is two (2) and for a Premium Order is two (2). The Company's Standard Warranty and Extended Warranty will replace a screen with three (3) or more Dead Pixels during the Standard Warranty Period and Extended Warranty Period, respectively, for a Customary Order. The Company's Standard Warranty and Extended Warranty will replace a screen with three (3) or more Dead Pixels during the Standard Warranty Period and Extended Warranty Period, respectively, for a Premium Order.
For information about Dead Pixel standards in the LCD market, see our Industry Standards page.
DOA: An item purchased from the Company by the Buyer that has been installed in its intended application and proves to be inoperable due to its own deficiency and not due to a defect in the intended application.
Fair Market Value: The price at which the property would change hands between a willing buyer and a willing seller, neither being under any compulsion to buy or to sell and both having reasonable knowledge of relevant facts.
Lines: A screen defect whereby a LCD screen exhibits vertical or horizontal lines and is not due to a defect of the notebook itself.
Secured Funds: Payment made by money order or bank certified check.
Video Failure: An Electronic Defect whereby the LCD screen does not render an image and is not caused by a defect in another component of the notebook.